What has the greatest impact on your customer experience?
With the help of our analysis dashboard, you can discover what factors most affect your customers’ experience and implement the right improvements at the right time. By doing so, you can optimally boost your customer satisfaction, customer loyalty and the growth of your organization.
A deep dive into your experience data
Know exactly what factors have the strongest impact on your customers’ loyalty and where you need to take action as soon as possible. Our dashboard helps you translate insights into actions and consistently implement the right improvements.
You can easily scroll through all your feedback items with our intuitive feedback inbox. Search, filter and organize your customers’ feedback!
Features
Scroll through all your feedback with our inbox
Store the data you want to see more often
View your KPIs and satisfaction scores in real time
Track scores over time and immediately discover changes
Zoom in on the reasons behind the data
Know what to prioritize in order to generate maximum impact
Compare your input variables, such as gender, age, purchased product or location.
Be notified immediately when you receive a complaint
Keep your customers from giving up halfway through
Our dashboard is available in multiple languages
Use the Open API for integrations or to transfer data
Place feedback in the right context by combining data
Track your experience data over time and compare these to your operational data to establish connections. If your customer satisfaction goes up, so will your sales figures. The relevant data will help you develop a business case to convince internal stakeholders of the major impact of experience.
Follow our product tour
You have reached “Analysis dashboard”. The next step is building reports!
Going through hundreds of texts, looking for the common thread in customer feedback. A time-consuming job that is often put off. Yet it is important. After all, you don't ask for open feedback for nothing. Because where multiple choice questions ...