What has the greatest impact on your customer experience?


With the help of our analysis dashboard, you can discover what factors most affect your customers’ experience and implement the right improvements at the right time. By doing so, you can optimally boost your customer satisfaction, customer loyalty and the growth of your organization.

Analyse dashboard

What has the greatest impact on your customer experience?


With the help of our analysis dashboard, you can discover what factors most affect your customers’ experience and implement the right improvements at the right time. By doing so, you can optimally boost your customer satisfaction, customer loyalty and the growth of your organization.

A deep dive into your experience data

Know exactly what factors have the strongest impact on your customers’ loyalty and where you need to take action as soon as possible. Our dashboard helps you translate insights into actions and consistently implement the right improvements.
Investeer in dat wat jouw business laat groeien

You can easily scroll through all your feedback items with our intuitive feedback inbox. Search, filter and organize your customers’ feedback!

Filter je feedack eenvoudig

Analyze and compare the satisfaction scores of different regions, branches, employees, channels or even products. If you know that customers are more satisfied with the service you provide via telephone and email, you also know where there is still room for improvement! 

Vergelijk tevredenheid over verschillende lagen

What makes customers think positively or negatively about their interaction with your organization? Asking that question will help you understand your customers’ needs even better. It also allows you to uncover latent needs: needs that customers were not even aware of themselves!

Deep dive naar de drijfveren van je klanten

Features

Feedback inbox

Scroll through all your feedback with our inbox

Personal dashboards

Store the data you want to see more often

Analyze KPIs and scores

View your KPIs and satisfaction scores in real time

Monitor over time

Track scores over time and immediately discover changes

A deep dive into drivers and sub drivers

Zoom in on the reasons behind the data

Priorities matrix

Know what to prioritize in order to generate maximum impact

Compare variables

Compare your input variables, such as gender, age, purchased product or location.

Automatic alerts for negative feedback

Be notified immediately when you receive a complaint

Analyze survey conversion

Keep your customers from giving up halfway through

Multi Language

Our dashboard is available in multiple languages

Open API

Use the Open API for integrations or to transfer data

Place feedback in the right context by combining data

Track your experience data over time and compare these to your operational data to establish connections. If your customer satisfaction goes up, so will your sales figures. The relevant data will help you develop a business case to convince internal stakeholders of the major impact of experience.

Breng je experience data samen met je operational data

Follow our product tour

You have reached “Analysis dashboard”. The next step is building reports!

Whitepaper: The most valuable KPIs for measuring customer satisfaction

How do you know exactly whether your customers are satisfied or loyal? You can gain insight into these factors by using Key Performance Indicators or KPIs. In this whitepaper, we will take a closer look at the four most valuable KPIs that organizations around the world use to measure their CX!

The four most valuable KPIs


for your customer satisfaction survey

Download the white paper

From insights to action with Insocial

Thanks to the insights you’ll find in our dashboard, you’ll know exactly which actions to apply and when to create that ultimate customer experience. Find out what the benefits are for your organization!

Request a demo

Tailored advice

Whenever it suits you

Completely free