Blog Insocial
The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!
The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!
You’ve likely defined them before: your core values. These are the inspiring statements that capture what you consider important and how you aim to behave. After that, they probably ended up in internal documents, and perhaps even on your website or ...
You’ve likely experienced it before: a company asking for feedback at the most inconvenient time or bombarding you with endless questions. It’s far from enjoyable. Many companies are hesitant to request feedback because they don’t want to irritate ...
In a time when customers have increasingly high expectations of the service they receive, companies are forced to continually improve and evolve their approach to customer service. This applies not only to providing quick solutions but also to ...
You probably hear it more often: customer satisfaction is the key to success for a B2B company. After all, retaining existing customers and attracting new ones is crucial to being a successful business. But it is not always easy to ensure and ...
Workload is a much-discussed topic in organizations, often seen as a threat with little control. In this article, we break down the complexity into common challenges. After all, workload is rarely the result of just one cause, but rather a ...
With pulse surveys, you increase the quality of your feedback data. This allows you to focus on increasing customer satisfaction. How does it work? We are happy to explain.
When less people fill in surveys, the quality of your data decreases. Do you want to prevent review fatigue? Then you will have to know the causes. Review fatigue causes less and less people to respond to requests for customer feedback. The corona ...
When you ask for feedback, you automatically collect a lot of data. In the interviews with clients you gather sufficient information to discover what you as a company need to focus on. But, what if questioning feedback could be done faster and more ...
Quiet Quitting: a term created by TikTok users and now being picked up by major US media outlets. But what does "quitting in silence" mean? The term suggests that employees are doing the bare minimum of what is expected of them and not taking on ...
91% of dissatisfied customers will not return to you. Customer satisfaction is therefore crucial for a company's success and for achieving loyal customers and increasing growth rates. But how do you really find out if your customers are satisfied ...
Customer experience is essential to take your organisation to the next level. Nowadays, there are many similar organisations on the market and you have to do your best to stand out. With an excellent customer experience, you do just that! You stay ...
Customer Experience is the differentiator of successful organisations. By fully ensuring Customer Experience )(CX) and adding it to their DNA, companies differentiate themselves from their competitors. Think of examples like Coolblue, Bol.com, Van ...