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The Insocial knowledge blogs will help you learn all about CX to take your organization to the next level!

quiet quitting
What is 'quiet quitting' and what are the effects on your organization

Quiet Quitting: a term created by TikTok users and now being picked up by major US media outlets. But what does "quitting in silence" mean? The term suggests that employees are doing the bare minimum of what is expected of them and not taking on ...

enps
The eNPS: Employee Net Promoter Score

Unhappy employees are incredibly detrimental to your organization. Think about the phone call with a rude customer service representative that you've probably had. Or staff who give you no attention at all when you walk into your store. Customers ...

10 tips to keep your employees engaged and vital in times of working from home

Keep your employees engaged and vital in times of working from home As an employer, you probably strive for high employee satisfaction. Unfortunately, the current pandemic makes this a lot more difficult. In order to reduce the virus, working from ...