Insocial's bots


Smart chat and survey bots that support you via every digital channel. Build a bot with Insocial, boost your performances, increase your productivity and lower your costs.

Insocial's bots


Smart chat and survey bots that support you via every digital channel. Build a bot with Insocial, boost your performances, increase your productivity and lower your costs.

Support your klanten 24/7

Primary support available to customers at all times

Ease your service center's workload with a digital colleague

Use a chatbot to field the most frequently asked questions

Boost your conversions

Request feedback via chat and take advantage of the higher response rate

Chatbot

Insocial has partnered with the Microsoft Bot Framework to develop the most intelligent chatbots. A chatbot offers a multitude of benefits. It eases the workload of your customer service agents and saves you a ton of time and money. A chatbot can be used on different channels, it is being trained constantly and learns incredibly fast!

A chatbot also contributes to a better customer experience. It improves your quality of service by freeing up your service desk employees to focus on more complex issues, while a chatbot fields frequently asked questions and resolves simpler problems. The chatbot can also be developed to generate more leads via a chat channel! You can find an overview of all results in our real-time dashboard. If a bot cannot answer a customer’s question, the conversation is immediately handed off to a colleague. This ensures the customer always receives the best and fastest possible service.

Chatbot features

Channels

Use your bot for messenger or social media

Devices

Your digital assistant, available on any device

In your own corporate style

Add your organization's logo, colors and font

Knowledge

Make your bot smarter with various knowledge tools

Infinite skills

The bot can independently recognize problems and generate tickets

Language recognition

Assist customers from all over the world with the help of language recognitio

Survey bot

At Insocial, we offer a range of survey styles. The most interactive style is the survey bot, also known as a conversational survey. The customer provides feedback in the form of a conversation. This type of survey has a higher response rate, boosts your conversion rate and generates enough and sufficiently reliable results to allow you to implement improvements.

API-driven survey bot

Easily load your survey bot into your chatbot conversation with our open API connection. This means the customer does not have to leave the conversation to fill out the survey. Since there is no need to use a different channel and they can do so in a very organic manner, customers are more likely to give you their feedback.

Survey bot features

Request feedback in the same chat conversation

Easily load your survey via the open API

Add different options with which to answer questions

From multiple-choice buttons to a slider

In your own corporate style

Add your organization's logo, colors and font

Usable at any moment during the customer journey

From service conversations to evaluations

Analysis

Easily analyze the results using our dashboards

Multilingual

Available in more than one hundred languages

These clients already use our bots


Recommended reading Chatbot vs. Humans - Which offers the best experience?

Using a chatbot can save you a ton of precious time! It serves as a useful digital assistant to answer customers’ questions. Combine a chatbot with human service agents and discover the benefits yourself!

Chatbot vs. Humans - Which offers the best experience?


Discover how to achieve the optimal combination

Read the article

Innovate and start using bots! Insocial can help you.

Discover the many benefits of using a survey or chatbot during a personal demo. We will show you how this technology works and apply it to your own organization. What are you waiting for?

Request a demo today

Tailored advice

Whenever it suits you

Completely free