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Ictivity's success; from product-centric to user-centric working

Ictivity is a Managed Service Provider based in Eindhoven. At this well-known IT service provider, customer focus is truly woven into its DNA. In this video, Wilbert van Beek, general manager at Ictivity, talks about the transition from product-focused to customer-focused. In other words, from working according to SLAs to XLAs.

We find that customer experience is really starting to come alive in the IT sector too, and that you create loyal customers with excellent service. This requires moving away from looking at a product that works well. Of course, that is still important, but customer requirements and making it so easy for the customer, are perhaps even more important. After all, IT products should above all be easy to use. Satisfaction will then already rise significantly! This video shows how Ictivity provides excellent service and really makes a difference in the competitive IT market. This is partly thanks to the TOPdesk & Insocial platforms.

Wilbert van Beek - Managing Director at Ictivity: "With Insocial's feedback platform, we can easily send out surveys, see this summarised on the dashboard and then make improvements on it.''

 

Our platform helps Ictivity with:

  • Measuring and improving the Service Experience
  • Measure and improve the Customer Experience
  • Measuring and improving the Employee Experience
  • Digital signage in the workplace
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Want to know more? Get a personalised demo from our CX-Experts!

At Insocial, we have already sent over 5 million surveys for our clients.

Like Ictivity, would you like to get more insights into what customers think of you? Receive a personalised demo to learn more about our platform! In this demo, we'll tell you all about:

  • how our software works;
  • in exactly what ways you can apply Insocial;
  • what the results and benefits are;
  • how we have improved the customer experience for similar organisations;
  • the price: we will give you an indication based on your request.