Make experience part of your corporate culture


Reports are not retrieved; they are delivered. That is the only way to keep everyone up to date and make CX a key component of their day. By doing so, you create a self-learning culture that will push your organization to perform a little bit better every single day!

Rapportages

Make experience part of your corporate culture


Reports are not retrieved; they are delivered.  That is the only way to keep everyone up to date and make CX a key component of their day. By doing so, you create a self-learning culture that will push your organization to perform a little bit better every single day!

You can bring CX to life by delivering reports

You can use Insocial’s reports to distribute your CX results throughout your entire organization. By proactively sharing these results with your colleagues, you make sure CX always remains top of mind for them.

Door rapportages te brengen laat je CX leven

View the key results at a single glance

You can present your results with clear and insightful reports. How are your departments, teams or even individual employees performing? How are your customers doing? Share these insights and make sure your customer experience remains visible to everyone at all times.

The right information for each stakeholder

Send each stakeholder the information they need. For example, a sales employee or call center agent will be shown data regarding the satisfaction of their own customers, while a team manager has insight into their team’s satisfaction and a department head receives data concerning the entire department. Furthermore, you can easily share the results of the organization as a whole with your CEO or board members.

Voor elke stakeholder de juiste informatie
Automatisch verzending op de frequentie die jij wilt

Automatic submission at your desired frequency

Do you want to inform your colleagues about their personal CX results on a daily, weekly, biweekly or monthly basis? Insocial can help you with that. You can customize the frequency as you see fit.

Features

Standard insightful reports

Use our standard templates

Custom reporting

Customize the reports to suit your needs and wishes

In your own corporate style

Add your organization's logo, colors and font

Calculate your Client Happiness Index

Gain insight into your customers’ average satisfaction and its growth

Reports for every employee

Give every employee insight into their results

Reports for every team

Give every team insight into their performances

Reports for every department

Present the scores for the department as a whole

Straight to your colleagues’ inbox

Send reports directly to your employees’ inbox

Customize the frequency

Specify how often you want employees to receive reports

Reading tip: CX Reporting - What 5 elements should you include?

Which data should you bring back anyway to give all your stakeholders a good picture of the current status? In this article you will read which elements should definitely not be missing!

5 elements you must have in your reporting


The checklist for your reports!

Read the article

Add experience to the DNA of your organization

Our CX-Experts will advise you which reports your organization can best use and which information should be included! Request an obligation-free consultation.

Request a demo

Tailored advice

Whenever it suits you

Completely free