Discover the issues that plague your customer service department
Receive feedback on every channel at any moment
Save time: use Insocial to automate your feedback process
Use personal invites and user-friendly surveys for a higher conversion rate
Ask for feedback in a conversational style
Make the process of giving feedback more personal
Ask questions in a conversational manner
Integrate the survey with your chatbot for an even higher conversion rate!
Add your own tone of voice - even during the feedback moment itself!
Organisations that use Insocial
Excellent service is profitable
Gain insight into the positive effects of excellent service
Link experience data to sales figures
Report these insights to every layer of your organisation
Use data to support investments with which to improve your quality of service!
Improve your online communication
Prevention is better than to cure
Measure your customers’ satisfaction with your website and FAQs
Analyse how clear your service emails are
Improve your information provision and avoid repetitive questions
Use your customer feedback to your advantage
Make optimal use of customer feedback with Insocial
Automated alerts: quickly follow up on complaints
Instantly forward complaints to the right person for a rapid follow-up!
Motivate your employees with your CX results
With narrowcasting on the work floor, you can truly make your customers’ experiences visible. This keeps your customer experience at the forefront of everyone's mind.
Persuade more potential customers with reviews!
Post the feedback you receive on your website as reviews to persuade more potential customers.
Insocial helps us to easily spread the feedback of our customers feedback throughout our organisation. With the narrowcast that we use, we bring the feedback right back to the workplace. Thanks to this, our employees can immediately analyse how the customer has experienced their service.