Gather the most valuable data with Insocial surveys


The more feedback you receive, the more reliable your data are.Insocial offers you the most versatile surveys with which you can gather as much feedback as possible and further improve your Customer Experience.

Surveys

Gather the most valuable data with Insocial surveys


The more feedback you receive, the more reliable your data are.Insocial offers you the most versatile surveys with which you can gather as much feedback as possible and further improve your Customer Experience.

Powerful surveys with a high conversion rate

Insocial’s surveys are extremely user friendly, easy to understand and useful at any time! This helps you optimize your conversion and gather much more feedback from your customers. The more feedback you receive, the better. It forms the data you use to make the right decisions at the right times.

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Measure and improve constantly

Measure all interactions. At any moment, via every channel and on all types of devices!

Experience for yourself just how easy to use Insocial's surveys are

Would you like to experience how Insocial’s surveys work from the perspective of a respondent? Fill out our demo survey

Fill out our demo survey

Always in your corporate style

You are free to decide the look and feel of your surveys to ensure they conform to your brand’s standards. Change the font, the colors, add your logo and choose your own background!

Volledig in jouw huisstijl
Inclusief foto uploader

Includes a photo uploader

With Insocial’s surveys, you can also collect your customers’ photos. You can use this functionality in a variety of ways, e.g. a picture of the end result or pictures of the customer themselves. This is a great way to make the feedback even more personal. It also comes in handy when you want to use the feedback online in the form of reviews!

Features

Supports all types of questions

From likert scales to dropdown

Available for all devices

Desktop, mobile and tablet

Survey builder

Create your own surveys

Multichannel distribution

Distribute your survey via multiple channels

Service Recovery Flow

Let customers choose whether they are okay with you contacting them again

Multilingual

Available in multiple languages

Skip logic

Skip questions based on previous answers

Conditional Logic

Show/hide specific questions to/from specific customers

Question Piping

Repeat previous answers in subsequent questions

Randomization

Place questions or answers in a random order

Testimonials

Gather online reviews

Respondent information

Contact fields or social media pre-fill

Foto uploader

Let respondents upload a photo

Fully in your corporate style

Use your organization's logo, colors and font

Unlimited number of responses

Insocial does not restrict the maximum number of responses

Follow our product tour!

You have reached “surveys.” The next step is to send out invitations via different channels.

Whitepaper: The most valuable KPIs for measuring customer satisfaction

How do you know exactly whether your customers are satisfied or loyal? You can gain insight into these factors by using Key Performance Indicators or KPIs. In this whitepaper, we will take a closer look at the four most valuable KPIs that organizations around the world use to measure their CX!

The four most valuable KPIs


for your customer satisfaction survey

Download the whitepaper

Automatically send out surveys after moments of interaction with your customers!

During a personal demo, our CX experts will reveal the optimal way for your organization to gather feedback in order to improve your customer experience.

Request a demo

Tailored advice

Whenever it suits you

Completely free